{"id":296,"date":"2024-08-25T13:33:48","date_gmt":"2024-08-25T13:33:48","guid":{"rendered":"https:\/\/floreshnos.pe\/?page_id=296"},"modified":"2024-08-25T19:59:26","modified_gmt":"2024-08-25T19:59:26","slug":"libro","status":"publish","type":"page","link":"https:\/\/floreshnos.pe\/index.php\/libro\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"296\" class=\"elementor elementor-296\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be5b091 elementor-section-full_width elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"be5b091\" data-element_type=\"section\" 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style='flex-basis: 20%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_dropdown' id='label_ff_3_dropdown' aria-label=\"ORIGEN\">ORIGEN<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_3_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_3_dropdown\"><option value=\" 4 \"  >AREQUIPA<\/option><option value=\"7\"  >CAJAMARCA<\/option><option value=\"5\"  >CAMANA<\/option><option value=\"35 \"  >DESAGUADERO<\/option><option value=\"30\"  >CHICLAYO<\/option><option value=\"31\"  >M\u00c1NCORA<\/option><option value=\"25\"  >ICA<\/option><option value=\"10\"  >ILO<\/option><option value=\"19\"  >JULIACA<\/option><option value=\"6\"  selected>LIMA<\/option><option value=\"2 \"  >MOQUEGUA<\/option><option value=\"17\"  >NAZCA<\/option><option value=\"12\"  >PIURA<\/option><option value=\"13\"  >PUNO<\/option><option value=\"14\"  >SULLANA<\/option><option value=\"1\"  >TACNA<\/option><option value=\"20 \"  >TRUJILLO<\/option><option value=\"11\"  >TUMBES<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 20%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_dropdown_1' id='label_ff_3_dropdown_1' aria-label=\"DESTINO\">DESTINO<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_3_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_3_dropdown_1\"><option value=\" 4 \"  >AREQUIPA<\/option><option value=\"7\"  >CAJAMARCA<\/option><option value=\"5\"  >CAMANA<\/option><option value=\"35 \"  >DESAGUADERO<\/option><option value=\"30\"  >CHICLAYO<\/option><option value=\"31\"  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min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Libro de reclamaciones<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='296' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"44af294213\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/296\" \/><div class=\"ff-el-group ff-el-section-break  ff_center\" data-name=\"section_break-4_1\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><p>&nbsp;<\/p>\n<h2><strong>Libro de reclamaciones<\/strong><\/h2><\/div><hr \/><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_datetime_1' id='label_ff_4_2_datetime_1' aria-label=\"Fecha \/ Hora\">Fecha \/ Hora<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Fecha \/ Hora Usa las flechas para navegar por las fechas. Pulsa Intro para seleccionar una fecha.'  aria-haspopup='dialog' data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"datetime_1\" value=\"06\/05\/2026\" id=\"ff_4_2_datetime_1\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"datetime_1\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><\/div><\/div><div class=\"ff-el-group ff-el-section-break  ff_left\" data-name=\"section_break-4_2\" ><h3 class='ff-el-section-title'>Identificaci\u00f3n del consumidor reclamante<\/h3><div class='ff-section_break_desk'><\/div><hr \/><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_tipodocumento' id='label_ff_4_2_tipodocumento' aria-label=\"Documento de identidad\">Documento de identidad<\/label><\/div><div class='ff-el-input--content'><select name=\"tipodocumento\" id=\"ff_4_2_tipodocumento\" class=\"ff-el-form-control\" data-name=\"tipodocumento\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_2_tipodocumento\"><option value=\"\">- Seleccionar -<\/option><option value=\"DNI\"  >DNI<\/option><option value=\"CARNET\"  >CARNET<\/option><option value=\"PASAPORTE\"  >PASAPORTE<\/option><option value=\"RUC\"  >RUC<\/option><option value=\"OTROS\"  >OTROS<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_numerodocumento' id='label_ff_4_2_numerodocumento' aria-label=\"N\u00famero\">N\u00famero<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numerodocumento\" id=\"ff_4_2_numerodocumento\" class=\"ff-el-form-control\" data-name=\"numerodocumento\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-type=\"name-element\" data-name=\"names_2\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_names_2_first_name_' id='label_ff_4_2_names_2_first_name_' >Nombre(s)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_2[first_name]\" id=\"ff_4_2_names_2_first_name_\" class=\"ff-el-form-control\" placeholder=\"Nombre(s)\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_names_2_middle_name_' id='label_ff_4_2_names_2_middle_name_' >Apellido Paterno<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_2[middle_name]\" id=\"ff_4_2_names_2_middle_name_\" class=\"ff-el-form-control\" placeholder=\"Apellido Paterno\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_names_2_last_name_' id='label_ff_4_2_names_2_last_name_' >Apellido Materno<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_2[last_name]\" id=\"ff_4_2_names_2_last_name_\" class=\"ff-el-form-control\" placeholder=\"Apellido Materno\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_names_first_name_' id='label_ff_4_2_names_first_name_' >Padre \u00f3 madre:<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_4_2_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"En caso de ser menor de edad\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_domicilio' id='label_ff_4_2_domicilio' aria-label=\"Domicilio\">Domicilio<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"domicilio\" class=\"ff-el-form-control\" data-name=\"domicilio\" id=\"ff_4_2_domicilio\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_4\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_numeric-field' id='label_ff_4_2_numeric-field' aria-label=\"Celular\">Celular<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numeric-field\" id=\"ff_4_2_numeric-field\" class=\"ff-el-form-control\" data-name=\"numeric-field\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_email' id='label_ff_4_2_email' aria-label=\"Correo electr\u00f3nico\">Correo electr\u00f3nico<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_2_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class=\"ff-el-group ff-el-section-break  ff_left\" data-name=\"section_break-4_3\" ><h3 class='ff-el-section-title'>Identificaci\u00f3n del bien contratado<\/h3><div class='ff-section_break_desk'><\/div><hr \/><\/div><div data-name=\"ff_cn_id_5\"  class='ff-t-container ff-column-container ff_columns_total_4 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 25%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_producto' id='label_ff_4_2_producto' aria-label=\"Producto o servicio:\">Producto o servicio:<\/label><\/div><div class='ff-el-input--content'><select name=\"producto\" id=\"ff_4_2_producto\" class=\"ff-el-form-control\" data-name=\"producto\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_2_producto\"><option value=\"\">- Seleccionar -<\/option><option value=\"Pasajes\"  >Pasajes<\/option><option value=\"Encomiendas\"  >Encomiendas<\/option><option value=\"Otros\"  >Otros<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 25%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_2_tipocomprobante' id='label_ff_4_2_tipocomprobante' aria-label=\"Tipo comprobante:\">Tipo comprobante:<\/label><\/div><div class='ff-el-input--content'><select name=\"tipocomprobante\" id=\"ff_4_2_tipocomprobante\" class=\"ff-el-form-control\" data-name=\"tipocomprobante\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_2_tipocomprobante\"><option value=\"\">- Seleccionar -<\/option><option value=\"Boleto de viaje\"  >Boleto de viaje<\/option><option value=\"Boleta\"  >Boleta<\/option><option value=\"Factura\"  >Factura<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-3' style='flex-basis: 25%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_serienumero' id='label_ff_4_2_serienumero' aria-label=\"Serie y n\u00famero\">Serie y n\u00famero<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"serienumero\" class=\"ff-el-form-control\" data-name=\"serienumero\" id=\"ff_4_2_serienumero\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-4' style='flex-basis: 25%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_monto' id='label_ff_4_2_monto' aria-label=\"Monto\">Monto<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"monto\" id=\"ff_4_2_monto\" class=\"ff-el-form-control\" data-name=\"monto\" inputmode=\"numeric\" step=\"any\" min=\"5\" aria-valuemin=\"5\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_6\"  class='ff-t-container ff-column-container ff_columns_total_3 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_dropdown' id='label_ff_4_2_dropdown' aria-label=\"Tipo de reclamo\/queja\">Tipo de reclamo\/queja<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_4_2_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_4_2_dropdown\"><option value=\"\">- Seleccionar -<\/option><option value=\"Impuntualidad en la llegada de los buses\"  >Impuntualidad en la llegada de los buses<\/option><option value=\"Atenci\u00f3n terminales\"  >Atenci\u00f3n terminales<\/option><option value=\"Atenci\u00f3n call center\"  >Atenci\u00f3n call center<\/option><option value=\"Mantenimiento en los buses\"  >Mantenimiento en los buses<\/option><option value=\"Servicios de equipajes\"  >Servicios de equipajes<\/option><option value=\"Atenci\u00f3n a bordo\"  >Atenci\u00f3n a bordo<\/option><option value=\"Recojo de pasajeros en ruta\"  >Recojo de pasajeros en ruta<\/option><option value=\"Entrega de encomiendas\"  >Entrega de encomiendas<\/option><option value=\"Quejas hac\u00eda el personal\"  >Quejas hac\u00eda el personal<\/option><option value=\"Compras por internet\"  >Compras por internet<\/option><option value=\"Otros\"  >Otros<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_agencia' id='label_ff_4_2_agencia' aria-label=\"Agencia\">Agencia<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"agencia\" class=\"ff-el-form-control\" data-name=\"agencia\" id=\"ff_4_2_agencia\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-3' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_dropdown_1' id='label_ff_4_2_dropdown_1' aria-label=\"Reclamo o Queja\">Reclamo o Queja<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_4_2_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_4_2_dropdown_1\"><option value=\"\">- Seleccionar -<\/option><option value=\"Reclamo\"  selected>Reclamo<\/option><option value=\"Queja\"  >Queja<\/option><\/select><\/div><\/div><\/div><\/div><div class=\"ff-el-group ff-el-section-break  ff_left\" data-name=\"section_break-4_4\" ><h3 class='ff-el-section-title'>Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h3><div class='ff-section_break_desk'><\/div><hr \/><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_detalle' id='label_ff_4_2_detalle' aria-label=\"Detalle\">Detalle<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_4_2_detalle\" name=\"detalle\" id=\"ff_4_2_detalle\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"detalle\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_2_pedido' id='label_ff_4_2_pedido' aria-label=\"Pedido\">Pedido<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_4_2_pedido\" name=\"pedido\" id=\"ff_4_2_pedido\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"pedido\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-center ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\"  aria-label=\"Enviar 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obligatorio\"}},\"detalle\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"}},\"pedido\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"}}},\"debounce_time\":300};\n                            <\/script>\n            <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71902c5 elementor-widget elementor-widget-heading\" data-id=\"71902c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">* En cumplimiento de lo dispuesto por la Ley N\u00b0 29733, Ley de Protecci\u00f3n de Datos Personales y su reglamento aprobado por Decreto Supremo N\u00b0 003-2013-JUS, ponemos en su conocimiento que los datos personales que usted nos proporcione ser\u00e1n utilizados y\/o tratados por Flores Hnos SRL, \u00fanica y estrictamente para la atenci\u00f3n de reclamaciones de los servicios prestados por nuestra empresa. Estamos comprometidos con la seguridad de los datos de nuestros usuarios. Cuando le pedimos llenar los campos de informaci\u00f3n personal con la cual usted pueda ser identificado, lo hacemos asegurando que s\u00f3lo se emplear\u00e1 de acuerdo con los t\u00e9rminos de este documento. Informaci\u00f3n que es recogida y bancos de datos de almacenamiento.<br>\n* Nuestro sitio web podr\u00e1 recoger informaci\u00f3n personal, estos datos ingresados a trav\u00e9s del presente formulario ser\u00e1n almacenados en nuestros bancos de Datos Personales de Clientes, por un tiempo promedio de 10 a\u00f1os.<br>\n* Nuestro sitio web emplea la informaci\u00f3n con el fin de proporcionar el mejor servicio posible, particularmente para mantener un registro de usuarios y mejorar nuestros productos y servicios. Empresa de Transportes Flores Hnos SRL, no compartir\u00e1, ceder\u00e1 o vender\u00e1 la informaci\u00f3n recabada con ninguna otra instituci\u00f3n, salvo autorizaci\u00f3n expresa del titular de estos datos, pues estamos altamente comprometidos para cumplir con el compromiso de mantener su informaci\u00f3n segura. Usamos los sistemas m\u00e1s avanzados y los actualizamos constantemente para asegurarnos que no exista ning\u00fan acceso no autorizado.<br>\n* El encargado del Tratamiento ser\u00e1 el Sr.Fredy Alberto Copari Huanca con correo electr\u00f3nico fcopari@floreshnos.pe.<br>\n* Derechos de Acceso, Rectificaci\u00f3n, Cancelaci\u00f3n y Oposici\u00f3n de Datos Personales.- Empresa de Transportes Flores Hnos pone en conocimiento del Usuario que el tiempo que conservemos su informaci\u00f3n personal ser\u00e1 por un tiempo aproximado de 10 a\u00f1os, los mismos que variar\u00e1n y depender\u00e1n del objetivo y del uso de la informaci\u00f3n recopilada y\/o el tiempo expresamente autorizado, para ello podr\u00e1 ejercer sus derechos de acceso, rectificaci\u00f3n, oposici\u00f3n y cancelaci\u00f3n de su informaci\u00f3n personal, as\u00ed como la negativa a proporcionar sus datos personales y los dem\u00e1s derechos concedidos por la normativa de protecci\u00f3n de datos personales, los mismos que se podr\u00e1n ejercer a trav\u00e9s del siguiente enlace o por comunicaci\u00f3n directa al correo electr\u00f3nico: fcopari@floreshnos.pe.<br>\n* Flujo Transfronterizo de Datos Personales.- Empresa de Transportes Flores Hnos SRL, comunica la realizaci\u00f3n de flujo transfronterizo de todos los datos personales recopilados a traes de nuestra p\u00e1gina web y dem\u00e1s accesos, dado que el servidor que almacena los datos personales recopilados y\/o almacenados de la entidad receptora se encuentra en la direcci\u00f3n siguiente: Trole 557 - 1er Piso, Nueva Pompeya, Ciudad de Rosario, del Pais de Argentina; por lo que garantizamos el nivel adecuado de protecci\u00f3n de los datos personales de sus Usuarios para el Flujo Transfronterizo de Datos Personales, con un m\u00ednimo de protecci\u00f3n equiparable a lo previsto por la Ley N\u00ba 29733 o por los est\u00e1ndares internacionales de la materia.<br>\n* El tiempo de almacenamiento de los datos personales ser\u00e1n por un promedio de 10 a\u00f1os.<br>\n* Estoy de acuerdo con lo ingresado en esta Hoja de Reclamaciones. Asimismo confirmo que los datos ingresados son tomados como firma de esta solicitud y acepto el contenido del presente formulario manifestando bajo declaraci\u00f3n jurada la veracidad de los hechos descritos. Flores Hnos SRL queda facultada en tomar las acciones legales pertinentes en caso se verifique que la informaci\u00f3n consignada es inexacta o falsa.<br>\n* Flores Hnos SRL, queda facultada a efectuar respuesta de la queja en el correo electr\u00f3nico consignado por el consumidor, la misma que se realizar\u00e1 en los t\u00e9rminos concedidos por la norma. Flores Hnos SRL mantendr\u00e1 un registro de los correos electr\u00f3nicos remitidos como respuesta.<br>\n* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n* El Proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario los cuales son improrrogables.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>* En cumplimiento de lo dispuesto por la Ley N\u00b0 29733, Ley de Protecci\u00f3n de Datos Personales y su reglamento aprobado por Decreto Supremo N\u00b0 003-2013-JUS, ponemos en su conocimiento que los datos personales que usted nos proporcione ser\u00e1n utilizados y\/o tratados por Flores Hnos SRL, \u00fanica y estrictamente para la atenci\u00f3n de reclamaciones de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-296","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/pages\/296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":13,"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/pages\/296\/revisions"}],"predecessor-version":[{"id":404,"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/pages\/296\/revisions\/404"}],"wp:attachment":[{"href":"https:\/\/floreshnos.pe\/index.php\/wp-json\/wp\/v2\/media?parent=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}